Warranty Policy

ProTraverse is committed to providing reliable mobility and daily-care solutions. Products purchased from ProTraverse or an authorized ProTraverse seller are eligible for limited warranty protection, subject to the terms and conditions outlined below.

Warranty Coverage Period

Warranty coverage starts on the date the product is delivered to the original purchaser. This warranty is intended for the original purchaser and is not transferable.

Product Category Warranty Period
Wheelchairs & Transport Wheelchairs 1 Year
Rollators & Knee Scooters 1 Year
Walking Canes 1 Year
Stand-Up Lifts & Transfer Equipment 1 Year
Shower Chairs, Shower Stools & Bathroom Safety 1 Year
Raised Toilet Seats & Bed Rails 1 Year
Magnifiers 1 Year

Please Note: Warranty duration may differ for certain products. When applicable, the warranty period stated on the individual product page will take precedence.

What This Warranty Covers

This warranty is designed to protect against defects that arise from the manufacturing process or materials when the product is used properly and for its intended purpose.

Examples of potentially covered issues include:

  • Defects in materials or workmanship

  • Structural problems that occur during normal use

  • Failures involving covered mechanical components, such as wheels, brakes, frames, or similar parts

After reviewing a warranty request, ProTraverse may determine the most appropriate solution, which may include:

  • Repairing the product

  • Sending replacement component(s)

  • Replacing the affected product

  • Offering another reasonable warranty solution

The final remedy will be determined by ProTraverse based on the nature and circumstances of the issue.

Replacement Components

When an individual component is confirmed to have a qualifying manufacturing or material defect during the warranty period, ProTraverse may provide the necessary replacement component(s) at no additional charge.

Replacement components may be new or refurbished/previously used components, provided they offer comparable performance and reliability.

In some situations, replacing a specific component may fully resolve the issue. Where appropriate, ProTraverse may instead elect to repair or replace the complete product.

To assess a warranty request, we may ask customers to submit photographs, videos, order details, product information, or other supporting materials.

Exclusions

The limited warranty does not apply to problems resulting from circumstances outside normal product use, including:

  • Ordinary wear and deterioration from regular use

  • Accidents, drops, impacts, or other accidental damage

  • Misuse, abuse, negligence, or improper operation

  • Incorrect installation, assembly, maintenance, or storage

  • Use beyond the product's stated weight capacity or operating limits

  • Unauthorized repair, alteration, modification, or disassembly

  • Parts, accessories, or components that are not approved or supplied by ProTraverse

  • Failure to follow the product manual, safety instructions, warnings, or recommended care procedures

  • Scratches, dents, discoloration, or other cosmetic issues that do not interfere with normal operation

Warranty protection applies only when the reported problem is determined to be a qualifying defect and is not attributable to improper use, accidental damage, normal deterioration, or unauthorized changes.

Starting a Warranty Request

If you believe your product has a warranty-related issue, please contact ProTraverse Customer Support before taking any return or repair action.

When contacting us, please include:

  • Your order number

  • Product name or model

  • A brief explanation of the problem

  • Clear photos or videos showing the issue

  • Any other information our support team may request

Our team will review the information provided and advise you of the appropriate next steps.

Do not ship a product or any parts to our warehouse before contacting us. A return or shipment should only be made after ProTraverse has provided authorization and specific return instructions.

ProTraverse Customer Support

Email: Protraverse@outlook.com
Phone: +1 909-769-9605

If you are unable to reach us by phone, please email our support team. Email is also recommended when submitting warranty documentation, as photos and videos can be attached directly to your request.

We aim to respond to customer inquiries within 24 hours on business days.

Authorized Return / Warehouse Address

ProTraverse
211 Erie St
Pomona, CA 91768
United States

Please do not send products or parts to this address unless you have received return authorization or specific instructions from ProTraverse Customer Support.

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM

For warranty-related requests, we recommend contacting us by email first so our team can review the order information and supporting materials efficiently.

Warranty and Returns

The ProTraverse limited warranty is separate from any applicable return or refund policy.

A return or refund request is subject to the terms, conditions, and applicable time limits of ProTraverse's current Return Policy. The existence of warranty coverage does not extend or replace the applicable return period.

Warranty Remedy and Liability

If a product is determined to have a defect covered by this limited warranty, ProTraverse will determine the appropriate remedy based on the circumstances. The remedy may include repair, replacement parts, product replacement, or another suitable resolution.

To the extent permitted by applicable law, ProTraverse's responsibility under this limited warranty is limited to the remedies described above.